For group bookings of 7 or more you pay in advance by bank transfer. For groups of 6 or less, who book through the online site, no payment is taken till arrival.

We ask for car keys or driving licence as deposit. To be kept for the duration of your boat trip. Please collect on return from the office. If you forget to pick them back up, then here is what we will do:

Driving license – We send driving licenses back to their displayed addresses 24-48 hours after them being left. They are sent first class via royal mail. We are not responsible for them once they are posted back. If you have an issues, i.e. you would rather collect or the address is incorrect please contact us immediately via email.

Keys – Unlikely but if you do leave your keys, we ask them to be collected in person. When collecting you will be asked for information about your booking and a description of your keys or ID/Card displaying the name of the booking they were left under.

Yes, we do but it can get busy on weekends if the weathers good. We do not guarantee parking.

Sorry, No. Due to health and safety we cannot allow solo boaters. We have a minimum of 2 x 18 year old adults to a boat.

Boating still goes ahead if it is raining, just bring a brolly or a rain coat. Deposits are only refunded if the river is flooded.

We do not allow dogs on the premises, due to this being our dogs’ home.

We have two dogs on the grounds, a young Grey Staffordshire Bull Terrier named Nelly (who is still learning)  and a very large old black Lurcher named Meme. Be aware this is their home they run free, if you or your children are unsure of dogs please do not enter. They are both very friendly, but very, very playful, please be mindful of children when entering. Nelly will jump up as she is a puppy and adores people, tell her no, and if she is annoying you speak to a member of staff.

Yes. You can take it on the boat or you are welcome to use our picnic tables at the Boating Station after you have been boating.

We provide buoyancy aids which are only compulsory for children and non swimmers. If you would like one just ask at the office.

We can accommodate adults up to 100kg, as this is our largest life jacket.

Our booking site sizes the boats based on the average sized adult, using 80kg per person. If you book a boat for 4 persons (including adults or children) it will book a boat that is suitable for 4 persons allowing up to 80kg per person. Bookings can be a mix of some people below and some above this, if still within the total limit.  

If you are unsure which boats are best or if you need extra boats/larger boats email us, we are happy to help! We do our very best to accommodate everyone.

Weighting the boats safely is our biggest priority, on arrival our staff may place you in specific seats to make sure the boats sit correctly in the water, if boats do not sit correct, they cannot go out.

Apologies, there is no leaving our boats unattended at any point. There is no where to stop along the river. You are welcome to bring picnics in the boats but you must picnic in your boats or on our lawns before and after boating.
If you have been before you will think but we stopped at Bathampton in previous years, the Bathampton Mill no longer allow boat hire customers and have asked us to ask our customers to no longer stop up there as they are not licenced for the landing stage. Please note you must now remain in your boats at all times.